At Hand Candi Jewels, we take pride in crafting small-batch, handcrafted cookies made with care and quality ingredients. Because our products are perishable and made fresh, we have specific policies regarding refunds, returns, and exchanges.
1. Refunds
- All cookie orders are final sale once prepared, due to the perishable nature of our products.
- Refunds may be considered only in the following circumstances:
- Incorrect or defective product received
- Serious quality issues (e.g., damaged during delivery)
- Requests for a refund must be made within 24 hours of receiving your order. Please contact us immediately if there is an issue.
2. Returns
- Due to the freshness and safety requirements of food items, we cannot accept returns of cookies or baked goods.
- We encourage customers to inspect their order upon receipt and contact us promptly if there are any problems.
3. Exchanges
- We generally do not offer exchanges because cookies are perishable.
- In special cases (e.g., wrong flavor sent), we may provide a replacement at our discretion.
4. Reporting Issues
To report a problem with your order:
- Contact us via phone: 323 364 5201
- Or email: [Insert Email Address]
Please provide your order details, and a photo if applicable. We will respond as quickly as possible to resolve the issue.
5. Delivery Issues
- Hand Candi Jewels is responsible for delivering your cookies fresh and on time.
- We cannot be held liable for delays caused by traffic, weather, or other unforeseen circumstances outside our control.
6. Customer Satisfaction
- Your satisfaction is important to us. We encourage open communication if any issues arise, and we will do our best to resolve problems promptly.
- All decisions regarding refunds, replacements, or adjustments are made at the discretion of Hand Candi Jewels.
Thank you for supporting Hand Candi Jewels — where every cookie is baked with love and care!