{"id":17,"date":"2026-02-12T08:46:51","date_gmt":"2026-02-12T08:46:51","guid":{"rendered":"https:\/\/handcandijewels.com\/?page_id=17"},"modified":"2026-02-12T08:47:23","modified_gmt":"2026-02-12T08:47:23","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/handcandijewels.com\/index.php\/refund_returns-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>At Hand Candi Jewels, we take pride in crafting small-batch, handcrafted cookies made with care and quality ingredients. Because our products are perishable and made fresh, we have specific policies regarding refunds, returns, and exchanges.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Refunds<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All cookie orders are <strong>final sale<\/strong> once prepared, due to the perishable nature of our products.<\/li>\n\n\n\n<li>Refunds may be considered <strong>only in the following circumstances<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Incorrect or defective product received<\/li>\n\n\n\n<li>Serious quality issues (e.g., damaged during delivery)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Requests for a refund must be made within <strong>24 hours<\/strong> of receiving your order. Please contact us immediately if there is an issue.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Returns<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Due to the freshness and safety requirements of food items, we <strong>cannot accept returns<\/strong> of cookies or baked goods.<\/li>\n\n\n\n<li>We encourage customers to inspect their order upon receipt and contact us promptly if there are any problems.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Exchanges<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We generally do <strong>not offer exchanges<\/strong> because cookies are perishable.<\/li>\n\n\n\n<li>In special cases (e.g., wrong flavor sent), we may provide a replacement at our discretion.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Reporting Issues<\/h2>\n\n\n\n<p>To report a problem with your order:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us via phone: <strong>323 364 5201<\/strong><\/li>\n\n\n\n<li>Or email: [Insert Email Address]<\/li>\n<\/ul>\n\n\n\n<p>Please provide your order details, and a photo if applicable. We will respond as quickly as possible to resolve the issue.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Delivery Issues<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hand Candi Jewels is responsible for delivering your cookies fresh and on time.<\/li>\n\n\n\n<li>We cannot be held liable for delays caused by traffic, weather, or other unforeseen circumstances outside our control.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Customer Satisfaction<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your satisfaction is important to us. We encourage open communication if any issues arise, and we will do our best to resolve problems promptly.<\/li>\n\n\n\n<li>All decisions regarding refunds, replacements, or adjustments are made at the discretion of Hand Candi Jewels.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Thank you for supporting Hand Candi Jewels \u2014 where every cookie is baked with love and care!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Hand Candi Jewels, we take pride in crafting small-batch, handcrafted cookies made with care and quality ingredients. Because our products are perishable and made fresh,<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/handcandijewels.com\/index.php\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/handcandijewels.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/handcandijewels.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/handcandijewels.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/handcandijewels.com\/index.php\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":2,"href":"https:\/\/handcandijewels.com\/index.php\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":701,"href":"https:\/\/handcandijewels.com\/index.php\/wp-json\/wp\/v2\/pages\/17\/revisions\/701"}],"wp:attachment":[{"href":"https:\/\/handcandijewels.com\/index.php\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}